Frequently Asked Questions

Delivery

We are currently delivering on Wednesdays & Fridays depending on your area and aim to deliver your order within 8 working days. Your recurring delivery date will be 8 working days after your renewal.

We are now delivering nationwide!

That’s ok, you can let us know where your safe place is when you check out.  Our dishes are delivered in insulated boxes which will keep your dishes frozen until you get home.

Yes, you can choose the day you would like to receive your delivery but the time slot is generated by our delivery partner, if you need something specific make a note and we’ll try our best to help.

Subscription options

When you sign up, you will receive a monthly delivery of frozen meals.  You will be reminded to log back into your account once a month – 2 weeks before your delivery date to choose your next meals. 

To do this you simply need to log into your account, choose your next delivery month and then add the dishes to your cart & check out, you will not be charged anything additional for this.  

Your subscription renews automatically.

For now we are only offering subscriptions however do get in contact via batchandthyme@gmail.com as we will try and accommodate your request.

Remember our subscriptions are totally flexible you can pause or change when you want.

You can either increase your subscription for the next month, alternatively send us an email to batchandthyme@gmail.com and we will try and add you to the next delivery date!

To change subscription simply cancel your current subscription and sign up to the new number of meals you’d like to recieve.

There are up to 31 days in a month, three meals a day, that’s 93 times you have to prep, cook & clean up, we figured you deserve a minimum of 6 meals off! 

Menu choice

You can log into your account at any time and see the following months menu.  Simply add the dishes you would like to our cart and check out.

As soon as you have had your delivery the following months menu will be available for you to choose.

Don’t worry we’ve got you covered, Batch & Thyme’s algorithm with choose your menu for you…

If you have not chosen your menu by your renewal date Batch & Thyme’s algorithm will choose the menu for you.

Dishes

All range from 280 grams – 550 grams per portion depending on the dish.

The portion of one is 124 x 155 x 43mm and the portion for two 155 x 200 x 44mm.

Typically we advise 1 month.

We recommend a mixture of microwaving and oven cooking from frozen. Each dish has specific cooking instructions for it, some dishes are oven only. The instructions are a guideline as all appliances vary. Check food is piping hot before serving.

All allergens are labelled on each dish, please see ingredients in BOLD. Our kitchen handles all other allergens not listed so please contact us for more info if you have a particular requirement.

Suppliers

Jones, The Butcher, established 1962, is a quality, local butcher in Herne Hill supplying the very best, free range meat to local customers & restaurants.

Packaging

All our packaging is either reusable, recyclable or compostable. Our meal trays, sleeves and film are all recyclable, however check your local authority if they are able to recycle the film.  Please also rinse out your tray.

100% felted sheep’s wool which is washed in a natural process, scoured then sealed within recyclable industry grade micro-perforated polyethylene wrap.